Movie rental death match: Blockbuster Online vs. Netflix

116 Responses to “Movie rental death match: Blockbuster Online vs. Netflix”

1. Noah on March 20th, 2008 8:12 pm

   I started out with blockbuster and then switched to netflix because all of my friends were using it and I wanted to be able to rate movies and also see the movies my friends were rating. About a month ago I had to cancel Netflix because I just couldn’t take it anymore…I was always getting movies that were 20 deep in my queue which I didn’t really care to watch and they seemed to be coming fewer and further between each and every week. When I first signed up for Netflix, they shipped out movies the same day one would clear my queue but as of press time they were shipping them out on average 2 days later. I can’t remember the last time I got a new release with Netflix and every time I contacted customer service I would get the same parrot answer, that they only get a limited number of DVD’s from the movie studios. When I switched to blockbuster they gave me two free coupons since it was the weekend and then shipped two brand new releases that Monday. They also have blu ray on line and in the stores which is a huge bonus for me. I will never go back to netflix. I just hope blockbuster doesn’t start going down that same path.

2. Fred on March 24th, 2008 3:48 pm

   I have been a member of both Netflix and Blockbuster for several months and to me, there is no comparison. Netflix by a mile. I put my Netflix rentals in the mail and Netflix receives them the very next day. They also ship out the next discs in my queue the same day they receive returns. I send in my three discs on Saturday, Netflix receives them on Monday and ships out three more. On Tuesday I get the three that were shipped out on Monday. I return those three on Wednesday, Netflix receives them on Thursday and sends three more that I get on Friday. My Blockbuster service has been horrible. I turn in three discs to the store on Saturday and those will show up in my queue as returned to the store on Saturday within minutes of dropping them off. Every single time, it takes Blockbuster until Tuesday to ship out the next three discs and they do not arrive until Thursday. In the last 23 days, Blockbuster has shipped 12 discs out to me and three of those were returned back to Blockbuster without ever getting to me. A fourth disc shipped out on 3-18-08 (6 days ago) and was supposed to arrive on 3-20-08 and it still has not shown up. I called several times about the slow shipping issue and the poor service continued with no hope of improvement. When I called about this latest issue with discs going back without coming to me, they said it was MY Post Office’s fault. Funny how my Post Office could be at fault when all my other mail is making it and the discs are shipping out from Blockbuster and arriving back at Blockbuster the very next day. In other words, there was no possible way those discs could have even made it to my Post Office and back to Blockbuster over night. To sum it up, I was getting 6 discs a week from Netflix on a three at a time unlimited plan and less than 3 discs a week on the Blockbuster 3 at a time unlimited plan. Yesterday, I cancelled my Blockbuster subscription.

3. joefission on March 26th, 2008 11:10 am

   Thanks for the feedback. It’s interesting to hear others’ experiences with these services. I’ve just experienced my first “Long wait” for a new release with NetFlix (for I am Legend), but other than that, they’ve been snappy with the new releases. Even issued me a 5% credit today because their shipping system was down yesterday. Not in the same league as free movie coupons for the weekend, but I’ll take it!

4. badsector on April 9th, 2008 12:31 pm

   Netflix is good to begin with, but they soon start slowing your shipments when you turn your movies around quickly. They surely don’t make as much profit off of you, so you get penalized. I decided to quit them and rent from kiosks at the local supermarket and a local video store. I’m actually getting more movies and paying close to the same. Since they are close, I just pick up and drop off on my usual route. Too bad Netflix treats their customers this way since I really liked the service, just didn’t like being treated like a second-class customer.

5. joefission on April 10th, 2008 8:29 am

   That seems to be the most common comment about Netflix. I wish they would publicly respond to comments of that nature.

   Would that kiosk be Redbox? I love Redbox, but I find that I’m constantly paying late fees! Glad they moved the return time back to 9:00 PM though — that 7:00 PM return was a killer. Can’t beat a buck a movie, can you?

6. ubowman on September 30th, 2008 2:37 pm

   Wow! I’m glad I’m not the only one with this complaint about Netflix. I started in Aug. 2006 with the 3-at-a-time plan. The movies always shipped so quickly! I would get it the very next day and when I would send them back, sure enough-the next day they arrived at their processing center. I loved them!
   I decided to play around with the other plans to save some money, tried the 1-at-a-time and it proved to be so not worth the savings. The 2-at-a-time proved to be the best for my personal needs and the money.

   I can only speculate this but it really seems like I am being treated like a second class customer since I bumped my plan down. The movies now take 3 days both ways. I suspect it is NOT my post office as I am in the same address and all my other mail is fine.
   I am going to give Blockbuster a try as their plans are so close in price. I’m not even sure at this point if it is worth me complaining to Netflix. It is a shame that they would do this do their loyal customers.

7. joefission on October 1st, 2008 5:08 am

   I’m still getting good service from Netflix after these months, but not great anymore. My turnaround time has increased slightly, so that now it’s not uncommon for a two-day wait, but a more dramatic change has been in the availability of new releases.

   All-in-all still pleased, but BB is only a few clicks away!

8. Aaron on November 8th, 2008 6:39 am

   I wanted to comment since there are a lot of different views between bb and netflix. i have had both accounts bb less then 6 months. and netflix over 15 months. one thing you have to keep in mind is each distribution center for either company doesn’t stock the same number of each movie. nor do they have same viewers. a dvd might be more popular in one area then another. also with the shipping issues a lot of you are going through, its not the companys fault. it not the mails fault either. its the quantity and the processing behind the scenes. i spent 4 hours on phone confirming the process of mail via post office. it might GET to you in one day but the return adds other steps. first it gets sorted THEN scanned THEN piled into large bins THEN resorted at the main mail facility THEN boxed once again in large bins and Finally mailed to either netflix or bb. when the company ships them it doesnt need to go through all that sorting it goes right to you. and since there are many bins to be mailed if some are filed too late in day it gets stocked till next mailing day. yea its a lot to take in. i never knew there was that many steps to mail something to a place 20 min away. i think it comes down to preference. bb has stronger mailers that have never torn. N has flimsy mailers that tear easily but somehow the dvd makes it back. N has a larger quantity of movies. bb online doesn’t so its not uncommon to see 5 out of 10 movies with very long wait. don’t forget if you choose bb store you are paying for gas to get there every time. that adds up very quickly. N has lots of watch instantly movies but there are very few pages full of recent titles. starz play is now built-in so you get an extra 1000+ instant movies to choose from. but after page 10 they are the older ones. i don’t have budget for the roku box so i am stuck for up to 2 hours in a computer chair when i rather lay down on a couch or bed. i think you should try the free offers from both places and the one thats faster and more to your liking stick with that.

9. Joe Fission on November 10th, 2008 11:34 am

   Hi Aaron, thanks for the detailed comments. I’m still using Netflix, and I’m still pleased, though turnaround time and availability has dropped off for me. But the addition of Starz Play is great, and I’ve really been enjoying NetFlix’s on-demand service, so I completely agree with your comments. I think it all comes down to personal fit.

10. beachlady on November 10th, 2008 10:49 pm

    I’ve been a BB patron for several years…Wanted to try NF but here’s how it went. First, BB had a great plan, unlimited trade ins in-store for mailed in movies…..then they made it only 5 per month…Then this November 2008, they “moved up the in-store trade in” to your billing cycle, knocking you out of 3 weeks of in-store trade ins. Then their website no longer listed their customer support number. So,I was highly agitated and checked out Netflix. Well, what I love about BB is their website…NEW RELEASES…you can chose them by “in theaters” or “released on DVD’ and that made all the difference to me. On Netflix, it’s just “new releases” with no clue was to what is in movies or on DVD yet. So, after much checking on the internet, I finally found the Customer Svc nr for BB and ranted and raved about their cutting off 3 weeks of my in-store tradeins with their moving it up to the billing cycle. They eventually gave me 3 coupons for free rentals, which took up the slack. I still am wondering, though, if Netflix is better. I live 2 miles from a BB store and trading in is nice, plus it gives me a chance to look at the movies newly released in the aisles. Still, I love the surprise of the movies I get, and sometimes the clueless sleeves with no cover are a nice surprise to me. Am thinking of trying out NF.

    What seems to be in this mix of commentaries is that NF uses a calibration thing about if you order too many movies, they slow the delivery. I live in Chas SC and that puts me closer to NF in Columbia, SC than BB in Charlotte, NC. The turnaround would be only one day. I’m a highend movie watcher, as I hate what’s on TV these days. So I’m a bit leary of joining NF only to find their turnaround time for movie deliveries would be one day for awhile, and then be 4 days BB has never let me down…I learned a secret about movie turnaround with them…..I get all my movies within 2 days now.

    Still, they jerked me around for awhile, until I went rampant on customer service about the loss of a month’s trade ins with their changing of the cycle for in-store trade ins. They fixed that and now everything is ok. I just wonder, is NF still better?

11. Mack on November 13th, 2008 11:10 pm

    There’s absolutely no doubt the NF throttle DVD delivery. I was one of the very early adopter and the DVD would arrive in 2 days every time. So I switched the 8 at a time and copied the DVD on my Hard drive and send the 8 DVDs back the same day (not to start a black market, just as an experiment! and sure enough the DVDs would suddenly start taking as long as 5 days to arrive.

    Considering they advertised the plans as “unlimited” it’s definitely false advertisement… So I canceled my membership after that, on principals… But my wife ended up signing up!

    Moral of the story? uhhh… not sure. sorry…

12. Drew on December 18th, 2008 11:49 pm

    I’ve had BB for three weeks, and they managed to make mistakes twice.–once, they didn’t register a movie that I’d mailed in, and once, they sent the wrong DVD in the sleeve. In contrast, I was a Netflix subscriber from 2002-2006, and never once did they screw up. So I emailed their customer service, politely, but with the implication that I wasn’t going to last as a subscriber. The first customer service rep explained that BB was subject to human error, and that, well, what can you do? In my reply, I pointed out that this response didn’t give me much confidence in future customer service, and that they could have done a bit more to change my impression of their company. The next rep accused me of grubbing for free stuff, and warned that I should limit my future complaints. ( I did suggest that a free rental or two would be nice, but actually, that seemed reasonable, since both mistakes had resulted in nights with basic cable.)

    Exchange follows:

    Original message:
    I’ve had this membership for less than a month, and I’ve already encountered two problems: first, one of the disks I sent in wasn’t recorded, and now I’ve received the wrong disk in the right sleeve. I had Netflix for some three years, and never encountered _one_ problem. We’ll see how long I last.
    Best,
    Andrew

    Their initial reply:

    Dear Andrew,
    Thank you for contacting Blockbuster Customer Care.

    I am sorry to hear that you received a wrong DVD.

    It seems there was a problem with that movie during transit after you returned by mail. Perhaps it was lost or stolen in the mail, or maybe something went wrong at our shipping center. It is hard to say. In the future, please monitor your “Shipped” movies list via “My Queue” so you can report similar problems.

    As for the incorrect disc, please be informed that we have shipped the correct one on 12/17/2008. You can expect it on 12/19/2008. Regrettably, we are subject to human error and there will be times when a DVD is shipped out before going through this process. As a personal follow-up, I will be forwarding a message to our distribution center on your behalf to make them aware of this concern.

    To get the most from your membership, remember to keep 15 or more titles at the top of your queue that are “Available”. You will receive notifications via e-mail when we ship and receive your DVDs. Once your rentals have been shipped, your queue will show the new status along with an expected arrival dates.

    Remember that with Total Access, you can take any DVD in its sealed mailer to a participating local store and exchange it for a free in-store rental.

    If you have additional inquiries, please let us know about it anytime.

    Always here to help,
    XXXXX

    My reply:

    XXXX,
    Is this a scripted response? Much of the below I could have figured out on my own. I was looking more for a “We’re so sorry, this never happens, here’s a free upgrade/credit for a rental/whatever.” Instead, you’re implying that this may well happen again in the future. I’m quite certain that Netflix is also run by humans, and yet still, no errors in 3 years, while BB managed two errors in three weeks. I would have been just as happy if you hadn’t replied at all.
    Best,
    Andrew

    Their response, where they summarize my reply as grubbing for “some sort of freebies”:

    Dear Andrew,

    Thank you for contacting Blockbuster Customer Care.

    I understand that you have emailed us back since what you really wanted was some sort of freebies for the issue which you have raised. As per your request, I have sent coupons to your personal email address which will arrive within 24 hours. You may want to print them out and present them to your local Blockbuster store for redemption purposes.

    If you happen to encounter other DVD issues in the future, you may report it via online by simply logging in to your account, and on the top of the web page, click on the “My Queue” link. You will see links that read “Report” to the right of each of your shipped movies. The last step will ask if you want us to re-send the same disc or the next available movie in your queue. Excessive reporting of issues can result for the account to be terminated.

    Thank you so much!

    Always here to help,

    XXXXXXX
    Blockbuster Customer Care

13. Joe Fission on December 19th, 2008 3:00 pm

    @Drew - I’m not a BB apologist by any stretch — I’ve used both services and they both have their strong points — but the responses by BB’s reps seem perfectly plausible, polite, and accommodating.

    Your initial e-mail wasn’t open-ended, yet they took the time to professionally respond. You apparently took offense to their response and did imply that you wanted a freebie. And they gave it to you.

    That looks like good customer service to me.

14. Drew on December 20th, 2008 10:11 am

    Hey Joe,
    Thanks for your feedback–this is an interesting forum. Here’s my take: When a company makes one mistake, I have no problem attributing it to human error. When they make another mistake within a short time period, I attribute it to shoddy processes. So yes, I guess I did “take offense” to their initial explanation, because nothing about the explanation reassured me that I _wasn’t_ seeing shoddy processes, and if I ran the circus, I’d be offering reassurances left and right. Perhaps my expectations are too high, but then again, Netflix had no problem meeting these expectations, and I suppose the best thing for me to do at this point is shut up about it, quit BB, and rejoin NF.
    Best,
    Drew

15. Карасики on December 29th, 2008 5:03 pm

    Рыбалка: Карась. Ловля карася. Ловля среди травы и коряг

16. Nedely on January 2nd, 2009 8:15 am

    I’ve had blockbuster since their debut in the world of dvd’s-by-mail. The worst problems I ever had were dvd’s that were unplayable because they were beyond scratched, or receiving a dvd that was actually broken. I never received the wrong dvd, or the wrong sleeve. But such mistakes are minor in my opinion.

    Truth be told, I do not have the disposable time to watch 3 plus movies per week. Unfortunately that’s what happens when you’re a full time employee and a full time graduate student. So, I made it a point to downgrade my plan to a limited amount of movies, and get a membership at a mom and pop video and game store. This way I can rent silent and foreign movies, as well as documentaries from BB, and rent more mainstream movies and games from this mom and pop store. I’ll be helping local businesses too. Something people seem to be doing less and less of.

    Ultimately I think the decision of whether to go with Blockbuster or Netflix should be more about which one works better for you, and less about what others say, or what your friends use.

17. Phoebe on January 4th, 2009 3:00 pm

    This is an exceptionally thorough and useful comparison of the two services - thank you! What about sites that can be used to enhance the service you choose, like Feedflix (http://feedflix.com) for monitoring Netflix spending or Jinni (http://www.jinni.com) for a better way to choose what to watch with either service?

18. Joe Fission on January 6th, 2009 3:06 pm

    Great idea, Phoebe! I’m a user of FeedFlix, but Jinni slipped by me. Sounds like Pandora for movies, and I love Pandora. I’ll check it out and review it for this blog.

    Thanks for the heads up.

19. Terence on January 9th, 2009 7:11 pm

    @Drew That first “mistake” you mentioned may not have even been BB’s fault. They didn’t record a DVD you returned? Is it at all possible that it was lost in the mail? I guess not, that never happens…

    I’ve had BB online for over a year now and I have absolutely no complaints. My movies get to me in a timely fashion and I can take them back to an actual STORE for free rentals. BB takes care of mailing them back for me. In the mean time, I have 3 new movies to watch. By the time I watch all 3, BB’s online dvd’s have been sitting on my coffee table for 2 days.

    I have not one single complaint.

    Now, I can’t speak for Netflix. But I love BB Online and don’t really care about Netflix.

    Streaming movies online? In HD? Uhh no. Not really. So I have this nice 120Hz HDTV and I’m not going to use it? Streaming in subpar quality interests me about as much as a SELF CATHETERIZATION.

    Just my 12 cents…

20. Don on January 24th, 2009 2:14 pm

    My experience with BlockBuster left me feeling I got scammed. I signed up for a free 2 week trial and figured I would give them a try for a couple of months. After signing up, the accounts page directed me to change my service level because there were no retail stores in my area. So I did, but when you do this your free trial ends with no warning from them. Contacting their customer service got me no where. Never again will I even consider this company. All I can say is beware of these guys.

    Another thing that shows how messed up they are, they kept shipping moves almost a week after the cancellation. And no, I’m not talking that I received, I’m talking logging into there site and see them queuing up and shipping movies after the account has been cancelled.

21. D White on January 25th, 2009 7:11 pm

    I had blockbuster for 2 months…1 rental at a time. They often took at least 3 days after receiving a disc back before sending the next disc on my queue. I canceled my membership 20 days before the renewal date and they stopped sending discs an entire week before my renewal date. I will NEVER try Blockbuster again. My vote remains with Netflix. They will send the next selection on my queue THE SAME DAY they receive the last one. They even gave me an extra disc during a time when my local facility didn’t have the top movie on my queue and it would have to be sent from somewhere back East. Netflix is far superior to Blockbuster.

22. Joe Fission on January 25th, 2009 8:35 pm

    @Don That sounds like terrible customer service. I agree with you — that’s something that could have easily been resolved by a rep.

    @D White Wow, three days hold on movies Sounds crazy! Though Netflix has a similar cancellation policy. If you cancel 20 days before your subscription expires, they stop delivering immediately. No pro rata refunds. And you must have your movies returned within seven days of cancellation or you get charged for them. In that respect, Blockbuster is more lenient than Netflix.

23. JazzFusionGuy on February 5th, 2009 12:45 pm

    This is my very first comment and yes it is to complain about Netflix’s lousy “NEW RELEASES” very long wait policy.

    I have been with Netflix long before it became so widely popular. I was there when the “secret throttling” algorithm was revealed and acknowledged with lawsuit and all that . . . (Netflix employee I spoke with today refused to acknowledge this ever happened or happens now, saying I had received incorrect info, LOL) . . .

    Trouble now is that I have to wait 2 to 3.5 weeks before New Releases are ever shipped. When I was at 2-at-home account this was sorta true and now at 3-at-home account this is even more sadly true.

    Finally, today I called Netflix and talked with two different reps and they both confirmed that Netflix is NOT based around providing New releases but about having a HUGE archive. They suggested that since my queue wasn’t “full enough” with archival releases my service would of course suffer. They confirmed that Blockbuster is indeed very NEW RELEASE-BASED and able to provide better service in that arena. WHAT!?

    Many other “excuses” and “whinings” were offered to me but essntially it boiled down to the fact Netflix CANNOT adequately anymore service the massive customer base that they have attracted. (One employee blamed it on the holidays even though it says Feb 2nd on the calendar.) They said they simply have been “throttled” themselves by the industry which only provides them so many titles of NEW releases. They blamed it on the movie sources themselves!

    Is this bogus info or a reality?

    So . . . after many years of Netflix, I am kicking back to only 1-at-home account to “play the Netflix throttle game” and be patient versus stupidly paying extra moolah each month for “archival movies” I don’t really care to see while Netflix piddles around sending new releases to everyone else . . .

    I am done with paying for “Netflux” aka “Very Long Wait” and will be hitting Blockbuster moreso now . . .

24. Jason on February 12th, 2009 8:44 pm

    Netflix just lost my business. I was a happy customer until I switched to blu-ray a couple months ago and 9 of the 13 blu-ray discs I received were cracked. I had to order Iron Man 5 times before I got an unbroken one. I called customer service and they said it’s not their fault, it’s the post office running their discs through their equipment and the only consolation they’d give me was a extra movie for a month. A search revealed that this problem has been going on for over a year but they refuse to change their packaging. Apparently BB doesn’t have this problem because their packaging has more space around the edge. I signed up last night. I was not happy to see many of the titles I selected as “short wait” or “long wait,” unlike netflix. I do like though the in-store exchange and no extra cost for blu-ray (netflix charges an extra dollar/mo). How I like BB remains to be seen.

25. John on February 13th, 2009 11:18 am

    I’ve been a member of Blockbuster Online since 2004, I like the service of 3 DVD a month and in store exchanges. After moving to AZ, I got a join Netflix mailer for 4 weeks free etc so I tried it. I really like the watch online feature and even got a Netflix Player by ROKU. But I still kept Blockbuster so I had both until this week, for the pass two months I had issues with Blockbuster Online so I canceled them, these are the reasons

    1. Turn around Time Netflix 1 Day Blockbuster 2 days
    2. Even though I have 450 in my queue my at Home was completely empty twice I had to complain to get them to send a DVD
    3. While returning to the store is a nice feature it does not mean you’ll get a DVD the next day sometime you’ll have to mail it one in to kick start them into sending you DVD’s again.

    The Final straw for Blockbuster was

    4. On Sat I mailed 2 returns for Blockbuster 3 for Netflix with a 5pm pickup. Monday at 6am got mails the Netflix they received the DVD’s and they sent new ones that night Blockbuster got one but didn’t send me a new DVD and on Thru I had to report that I shipped back the other one and they didn’t receive it. So my DVD’s at home was empty again, that when I decided to cancel

    So I canceled Blockbuster online on 2/10 and up my Netflix DVD to 5 a month, you think that would be the end of the story but no.

    Block buster billed me on 2/2 for the month of Feb; I’ve only received only 2 DVD’s from them in the month of Feb, I asked if it possible to get a partial refund was told no that that “We still continue to ship movies until 10 days before your account becomes completely inactive. Please note that your billing will be on March 01/09 however, we haven’t sent you any movies as of yet because the titles at the top of your queue are in a wait status, which may of course take much longer time for us to be able to send you movies. should you still want to take advantage of the movies please rearrange your queue to have at least 15-30 available movie titles at the top of your queue to keep the movies coming.”

    That’s not true in the top 10 of 450 in my queue 4 are available, I have told them that I wish to receive a refund for the Month of Feb and I be contacting my Credit card to reverse there last change.

    I will post what happens next the bottom line is being a Blockbuster Online member was just too much work I have less trouble getting the DVD’s I need from Netflix.

26. Tara on February 16th, 2009 11:28 pm

    I work for Blockbuster and I can tell you, there are a lot of angry netflix customers who come into my store on the weekends to rent those new releases they can never get. they come in and talk about their netflix accounts with one another, and when i ask them, “So if you have netflix, what brings you to blockbuster tonight?”, they don’t have any real answers. if you’re renting from netflix and it isn’t working for you (meaning, you’re still coming in to blockbuster to rent the movies you want), then why are you still with netflix?

27. kathryn on February 17th, 2009 5:38 pm

    what i dont like about blockbuster online is that they have changed the policy
    actually i dont see the advantage over netflix much anymore
    now they count in store exchanges as part of your allotment out at a time
    i really liked that i could have anywhere from 4+ out at time
    however they changed the due date for rentals to 5 days and no grace period
    then they changed in store exchanges for no late fees
    i didnt submit any feeback or complaint
    however i am complaining now
    i am charged 19.99 a month +tax
    ok
    what i do like is that i can turn my rentals in to a store
    and they are automatically removed from que
    as opposed to waiting to a distribution center
    however
    i have missed out on titles in my que
    not becuase i didnt return mine
    there is a delay in them being processed
    what bugs me are poeple at customer service
    hmm and some are overseas in india not here
    they dont seem to know what they are talking about
    and simply reading something
    ahh its frustrating
    however
    i am thrilled that when problems arise
    i get free coupons for free in store rentals
    that is great
    and for the most part can make up for the differing in price
    and that is a bonus
    however i am still frustrated with bb
    and to admit i am contacing cs a lot
    and yes
    some of my movies got lost in the mail
    and no one would take responibility
    oh well
    i get new releases very quickly with bb
    with netflix
    not so much
    i have an older mac
    and i also love blu rays
    watching movies on my 2001 imac is pointless
    let alone impossible due to the speed of my processor i think
    thanks

28. Joe Fission on February 18th, 2009 10:21 am

    That comment is almost poetic — try reading it at tempo!

29. AJZ on February 21st, 2009 2:42 am

    I’ve been going back and forth between BB and NF for several years now. Cancel one, join the other, cancel that one, re-join to other….

    After 18 months of continuous NF service, I switched back to BB because their 3-at-a-time plan in now $1/month cheaper than NF ($15.99 vs $16.99.) I figured I’d give BB another try and save $1 a month in the process.

    I added the same 40 movies to my new BB queue that were in my NF queue. NF had all 40 movies available, but 11 of the 40 were listed as “Very Long Wait” at BB. I’m not talking about new releases here. Older movies from the 80s like Caddyshack, War Games, and Ferris Bueller’s Day Off are all listed as “Very Long Wait.”

    I added all 6 seasons of The Soprano’s to my my BB queue and 11 of the 28 DVDs in the series are “Very Long Wait,” which means I’ll receive the discs out of order, which is not acceptable when trying to watch a series in order.

    I’m pretty sure I am going to keep BB for the month then go back to NF where every movie I add is always available.

30. James on February 26th, 2009 12:35 am

    I cancelled my blockbuster subscription today after just 1 month of a free trial and 1 month as a member. The return time on their DVD’s was horrendous. I dropped one off at the post office friday morning and they didn’t end up sending my next one in the queue until tuesday! It didn’t get to my house until saturday. 8 days of waiting to get my very first DVD as a member? I pay $12 a month for that? Then to top it off…..because I complained that it was taking so long……they sent out a 2nd copy of the DVD which came about 4 days after I got my 1st one and they won’t ship out my next movie until 3 days after receiving the 2nd copy of the dvd! So yeah to summarize…….15 days into my 1st month of membership and they have sent me ONE dvd which I held onto for 1 day before returning!
    I was a blockbuster member back in 2006 and they were tons better. I hate them now

31. Brian Miller on March 4th, 2009 11:19 am

    I agree with Kathryn. I have canceled my Blockbuster online membership and will no longer rent in store (if I want a movie now…I’ll rent from Redbox). The change in shipping queue movies when I have an exchanged movie out did it for me.

    I was fine with the price increase. I was fine when my in-store exchanges was changed from unlimited to 5. I am not however fine with this new process.

    Unlike Kathryn I did complain when I canceled. They didn’t seem to care. With the economy the way it is and the ever fluctuating changes in gas prices, I no longer need to drive back into town (15 miles) to simply return a movie.

    Hope Netflix has changed. I wasn’t thrilled when I first had them. I didn’t like the fact that they didn’t ship new releases to heavy renters, and they did in fact do that as there was a class action lawsuit filed years ago. We will see.

32. Greg on March 8th, 2009 10:35 pm

    Ditto on Brian and Kathryn’s comments. My wife and I have been Blockbuster customers since at least 2005 and have been on the 3/month plan from the beginning. Yes, Blockbuster does have it’s turnaround problems (approximately 3-4 business days to receive a new DVD from when the old one is mailed), but we have been satisfied with it and have been able to average about 3 movies a week. We have also experienced all changes that Brian and Kathryn mention, including:

    The price increases (I think it started at 14.99/month),
    then the bonus 2 free in-store rental coupons a month,
    then the unlimited in-store rentals when returning the mailers to the store,
    then only 5 in-store rentals per calendar month when returning mailers to the store,
    then only 5 in-store rentals per billing cycle when returning the mailers to the store,
    and now only 5 in-store rentals per billing cycle with the in-store rentals being treated as part of the 3 out per month.

    Blockbuster has constantly changed its business model and rental plan to survive financially. Netflix has taken a considerable market share (imagine if Walmart stayed in the business), which is why Blockbuster has needed to implement changes to compete. In the end, I think having Netflix and Blockbuster around is good for everyone (promotes competition), and one must decide based on personal preference which plan works best for them.

    It really is a shame that Netflix customers have so many complaints, I really think thhat Netflix should address these issues. I think it’s terrible that Netflix changes there shipping speeds if a customer rents frequently, but on the other hand, you have to consider that if they are shipping out more than 12 movies a month, the shipping costs alone probably eats quite a bit into their costs. Perhaps they should probably just have a standard shipping speed that doesn’t change from the beginning (look at us, we’ve been satisfied with the 3-4 business turnaround time of Blockbuster for 4 years).

    Even though I have never been a Netflix customer, I lament their business model and think they should be more consistent. If they go out of business, it will leave Blockbuster monopolizing the market.

    While I can’t say that I am happy with all the changes with Blockbuster has made over the years, I think more or less it works for us.

33. Mary on March 11th, 2009 2:34 pm

    I have been a BB member for years and have been through all the changes Greg mentioned above. It drove me crazy to find out they were changing their policies so often. This last one of having the in-store exchanges count toward movies out in my queue is the last straw. I will be cancelling my online account before my next billing date and giving Netflix a try.

34. Shari Morgan on March 12th, 2009 9:47 am

    I have had BOTH BB & NETFLIX. (3 at a time unlimited on both accounts) for ALMOST 2 YEARS.
    I HAVE DECIDED TO DROP BLOCKBUSTER - even though 6 @ time from NF cost’s a little more than my TWO plans @ 3 each.

    (1). NETFLIX TURNAROUND TIME is SO MUCH QUICKER than BB’s - I end up getting between 150% to DOUBLE the MOVIES for my money from NF. That is NOT an exaggeration. I can give you 100’s of actual return times for each. BB has more delays than a rush hour traffic jam.

    (2). Blockbuster uses “BAIT & SWITCH tactics. That alone is a good enough reason to do a switch. BB started out with nice free incentives, but quickly started charging for them. I rapidly lost the incentives and got LESS & LESS for my monthly fee (that also went up).

    (3). BB MADE LOTS OF ERRORS,& IGNORED COMPLAINTS
    Personal experience example A: Their PLAN chart clearly says that plan switches when ordering MORE DVDs will take effect immediately (LESS DVD’s - the next billing period). Didn’t work for me, even after I called & emailed BB to report it. I was basically ignored. Email went unanswered. Call never returned.

    Personal Experience example B: I had good reason to suspect some unauthorized use of my CC may have originated from either a BB computer breach or a BB employee. but when I tried notified BB - AS A COURTESY- so they could look into it, or be on a heightened alert — instead of being appreciative, they were defensive, condescending, and rude.

    I can’t believe I hung in there with BB so long. I kept hoping they’ would get better with time. My advice: Stick with Netflix. during my 2 years with them they’ve always been consistent, courteous and stable. I haven’t had a single problem with Netflix.

    Shari Morgan
    Novato CA

35. Matthew Inmar on March 12th, 2009 7:15 pm

    It takes all kinds to make the world go ’round, eh? I was here to voice my concerns with the NETFLIX service! I was a BB customer for about 14 months, was lured to Netflix, and here I am 4 months later heading right back to Blockbuster.

    I was rarely able to get a new release with NF, and when I left my queue was stacked with “long waits.” At least at BB I can walk into my corner store to pick up a movie for the weekend.

36. Shari Morgan on March 14th, 2009 6:19 am

    NETFLIX TIP: I discovered that if I makr sure the bar code on the DVD sleeve shows through the little open window (on the back of the return envelope) I get my new movies 1 day faster.

    NF must scan the actual return DVD sleeve prior to physical opening.

    BLOCKBUSTER has bar codes on the OUTSIDE of their envelope, but that wouldn’t insure that the correct DVD was inside, so it seems like they’d have to OPEN the envelope before processing a return, but I try to put them back in the same envelope anyway - just in case.

    One point to note. (in view of my above bad review for BB). My BB movies go back thru Sacramento (100 miles), and my NF DVD’s go thru San Francisco (20 miles). That may explain some of BB’s delays in FOR ME….., but I do manage to get other mail from Sacto in 1 day. Maybe the SACTO return center is understaffed. Possibly your return center isn’t as busy. They handle the whole BAY AREA here - which is pretty big.

    Hope that’s helpful to someone.
    Shari

37. Alex on March 17th, 2009 11:48 am

    I currently have BB but will most likely switch back to NF, BB just changes their program whereas if you exchange a movie in store in now counts as a online rental, prior you could return movies to your local BB store and it wouldnt affect your que. So in reality BB is charging the same with less options then before and slower turn around time compares to Netflix. just my 2 cents.

38. Ahmad on March 27th, 2009 10:27 am

    I have had a sickening experience with Blockbuster in the past few weeks. I am having to send emails consistently for the them to send the next “Available” titles. I was told by customer service that there must be at least 15 “Available” titles in oder for me to receive the next movies IF the most desired on the queue is not available. I have litterly sent 15 emails to them but they would be ship the next movies unless there are 15 “Available” titles. The irony is that there are 21 “Available” titles on the queue. I am so sick of Blockbuster. I am moving to Netflix to give them another try.

39. Donna on May 5th, 2009 10:25 am

    I have been a Netflix member since 2002. For the entirety of my membership I only have had New Releases in my queue. Receiving these new releases has never been a problem until a few months ago. Now it is a huge problem. I have had as many as 35 out of 35 movies in my queue with a wait. Many of the movies had been released on DVD for 3 months or longer. Because through the years that I have been a member I have always rented New Releases, in order to put movies in my queue that I have not seen, I had to put really old movies in my queue, ones that I did not care about watching, just so they would have something to send me. In my view, this is not what I am paying for. I have placed several calls to customer service and received the same song and dance that many others have spoken of in this forum. I will be giving Blockbuster’s free trial a try and see what happens.

40. ONLINE RENTALS on May 10th, 2009 12:12 am

    I was with blockbuster for two years then switched to Netflix… when I started with Blockbuster online I started out with 3 at a time unlimited and with instore exchange..which I loved. But I started out at $17.99 a month.. not to bad….then it went up to $23 a month then to $29 then to $37.99 I just could not take it anymore at that rate it would be $100 a month by now…..I thought that was so wrong of them to do that to people like I would not notice???? Now I am with NETFLIX and I have had no problems or rate increases without my consent…….

41. Erika W. on May 20th, 2009 12:12 pm

    I don’t know. I think BB is the worst of the two. With Netflix I can just rent archive movies and get the most recent movies with Redbox. It seems to be the most effective combination. I like Netflix because of their selection mostly. However, I realize the frustration it must be to really get the most out of your money for the $17 monthly fees they’re charging. I don’t know I’ve kind of given up on the whole movie mailer thing. I’m really kind of a redbox “convertee” Most movies are terrible now a days, but that’s neither here nor there. If I had to recommend one I would say Netfilx. Maybe both companies have a fairly slow turnaround, but Netflix films have returned more consistently for me. I don’t know thank goodness for the internet and torrents.

42. Scarlet on May 25th, 2009 3:45 am

    I was a loyal fan of blockbuster’s mail delivery service for at least two years, then I started to notice that the turn around times were sometimes a bit slower. Then I noticed they were 4 days slower sometimes, so I asked customer service why. They said that it was hard for them to scroll down my list and pick through the movies that are available and the one’s that have a long or extremely long wait. I would have been more understanding if those same movies had been on my queue for over a year with a very long wait description the whole time. When I emailed about this problem they showed me where a local store had one of the copies. Which was fine, but what about the other several videos, oh they’re not in any store near me so I guess I’ll just keep have to wait for another year. Which I did, but still never received them. Finally it got to the point that the majority of my queue was filled with long wait and very long wait items. It was a fairly large range of movies that we were waiting for, but we had to keep looking for some movies that were available now just to get something sent to our home. We finally became so frustrated that we decided to try Netflix and although we think the packaging requires a little more effort. The turn around time is awesome. The movies that we had been waiting two years to watch came to our house in two days. Some television show series that I had been hoping Blockbuster would some day have were all in stock. When I put things on the queue they were all available which came as a shock to me since I’d accustomed my self to long waits for almost everything. I almost didn’t trust them to be delivered. Blockbuster used to be better, but over the last year or two they’ve started to decrease their holdings and it’s hurting their mail business.

43. Eric on May 29th, 2009 4:48 pm

    Blockbusters has the worse customer service around in comparrison. I had both blockbusters and netflix nd recently have a situation where blockbusters is going to be sued. I started with a two week free trial and was promised a free extention of two weeks. The customer service rep did not apply the right credit and my account was attempted to be charged. When I complained they promised (via email and telephone) a free one month extention then closed out my account to ” reset” and asked for another credit card authorization, after two days of trying to authorize my credit card I made the funds available and asked for my offer. They gave me some b*lls**t about sending me a gift card for $35 and closing the account. Half the time they never want to transfer you to a corporate manager, and some of their employees lie and state they are managers themselves after previously telling you they are customer service reps without the ability to do anything. Netflix all the way.

44. yones on May 29th, 2009 4:56 pm

    Go with netflix at least they seem to actually comprehend your questions at customer service. Blockbusters has customer service agents that don’t seem to comprehend a word your saying, and they always have an excuse for why your movies aren’t shipped. Inclusively they promise to send you ecoupons to redeem in store rentals for free, then never send it to your email unless you call back and complain. Who wants to pay for the hassle.

45. Carla on May 30th, 2009 5:55 am

    We’ve had BB for 3 years and enjoy the ability to exchange movies at the local store that is less than a half mile from us. We’re in a rural area in California and the next closest video store is 40 miles from us. We pay for the 2 at a time option. Turn around is great. No problems ever with anything so I feel sad to read some of the complaints about BB. There must be national regional differences. I have friends in Oregon that enjoy Netflix on a daily basis and use Netflix instead of paying for cable TV. One of my sisters - the one who recommended BB - does have cable TV either and watches BB movies nightly - from both the mailers and local store in Santa Rosa, CA. My husband and I watch about 2 BB movies per week and watch/record a lot of TV. We also enjoy watching streaming TV episodes online - as the resolution for movies and TV episodes on our computer monitor is so much clearer than that of our TV (we don’t have a HDTV yet).

    So, yes, I think it’s boils down to what your needs and interests are - and perhaps what region of the country or State you live in. Those I know in California using BB seem to enjoy it.

    We do like Redbox - but don’t want to use that all the time because the extra money adds up.

    We like the mix of BB mailer, local BB option, regular cable TV and online viewing of TV and some movies . . . and occasionally, a movie from Redbox if we’re on the road or traveling because you can rent them at a grocery store in one area and return them in another area.

    Yes, the competition is good for both BB & Netflix. I hope they both endure.

    Thanks for a wonderful main review article and an excellent forum for discussion about both services.

    Carla

46. Sarah on June 4th, 2009 8:17 am

    With movies being available to watch instantly on my Xbox 360 I have become so loyal to Netflix it isn’t funny. I love this added feature! Not to mention how quickly they address customer service issues.

47. Jason Garcia on June 22nd, 2009 11:13 am

    Throttling id definitely a problem, at least when it comes to new releases! I decide to test how long it would take for me to get a new released movie, I have the 3 disc a month with unlimited plan, and I put one DVD in my queue On March 31 2009, and it’s release was the same date, March 31 2009! The second DVD I put in my queue was put in the same Date, and was to be released on April 21 2009! The third movie I put in my queue was again put in on the same date of March 31 2009, and was set to be released on May 12 2009! I then left just those 3 movies in my queue with nothing else, and well the March 31st DVD didn’t get shipped until June 9th, do the math and that’s 70 days for that DVD to be shipped to me! The next DVD to be released on April 21st, wasn’t shipped until June 18th, that’s 58 days! Which brings us to the last DVD in my queue to be released on May 12th, well its been 41 days, and it still hasn’t arrived, and still says very long wait! If this is how they treat loyal long time customers, they’re going to loose a lot of them, but they probably won’t care about the few, and continue to think about the New! Luckily between the different release dates, and after I received the first, and second DVD, I added others to my queue so I could at least get my money’s worth, instead of getting nothing!

48. Ralph Johansen on July 8th, 2009 3:36 pm

    Look. I’m married to the quintessential right-now girl. When we come across a film we want to see, we don’t want the US mails to intervene. And added to that, we don’t like driving distance to the local Blockbuster. So now, we’re looking for movies online streaming video or similar, available stat, unlimited, for a reasonable fee, and transferable from our laptop by cable or wrieless to our 32″ TV screen. Is this sort of alternative available, and if not why not and when? Certainly the technology’s there and so is the demand.

49. will on July 14th, 2009 9:56 am

    hey, thanks for this site it’s been a great help. what’s the actual name of the $35 product that will rip and burn dvd’s? I’m probably going to wait ’till i get a better computer though so the quality will be better. do you know any other good sites, in general i can look into, maybe for copying and burning computer and xbox games for back ups i haven’t decided yet.

50. maureena on July 29th, 2009 4:42 am

    I agree with others who state that the turnaround time for Netflicks is quicker.
    I had been with Netflicks when living in Texas for sometime and went over to Blockbuster. The turnaround time for blockbuster was as good there as Netflicks. However, once I moved to the west coast the time it took to get a BB video was outrageous!! From the time I dropped the disk in the mail until I received a new one, the turnaround was 5-7 days (and one time it took 10 days). Yes, the warehouse was not in the town I am living in, but it’s only 2 hrs away. I had to start returning the disks at a BB store to trim down the turnaround time and if the disk was returned on a friday, a new one was not sent out until monday or tuesday! I was on the phone to BB customer service too often and since the call center is out of the U.S., none of their “reps” understood my dilemma and tried to fix it by giving me a “free” video! They also claimed that the problem was the post office….every time it happen!
    I’ve switched back to Netflicks and have not had one problem with mailing time…and the customer service is excellent. I’ll never go back to BB….it stinks!!

51. Святослав on August 20th, 2009 2:32 pm

    С удовольствием читаю все ваши статьи. Продолжайте писать обязательно. Андрейка, Татарстан.

52. Sandoz on August 21st, 2009 12:53 pm

    FOR HARD-TO-FIND TITLES, AVOID BLOCKBUSTER

    Before I begin, let me qualify up front that my reasons for joining Blockbuster and Netflix have nothing at all to do with New Releases, at least the formulaic crap that plays at 90% of American movie theaters. If there IS a new American film I missed seeing in a theater, I can usually get a dvd copy of it within 2-4 few weeks of its release from local library’s system, and I don’t mind this short wait because the price is so right (free!).

    What I am mainly interested in is older, foreign, cult, and obscure films that are on dvd and only known to someone like myself and other film-savvy afficionados who make the effort to actually learn of their cinematic existence.

    That being said, here’s my assessment of Net vs. Block…

    For my specific rental purposes–Netflix, The Winner By A Knockout.

    I’ve been a member of Netflix, off and on, for about 5 years (and am currently a member again), always with the one-at-a-time plan. Netflix stocks close to 90% of the films I search for, and their turnaround time is very quick. And I am also very pleased that they currently process and ship discs on Saturdays now, too, something they didn’t do in the past.

    But after building up a sizeable quere with Net, I started to collect a bottom queue of films that were Unavailable. Just out of curiosity, I checked out Blockbuster and another service, Intelliflix (now defunct) just to see if they might have some of these titles. Turns out, they (Blockbuster) did, about a dozen of them.

    So, about 2 years ago, I first joined Block just to acquire these hard-to-get titles. At that time, and for my specific purpose of getting these certain titles, Blockbuster fit my needs. I did notice their turnaround time for shipping out discs was not as quick as Netflix’s, but the slightly longer delay was not too onerous. In two months of being a member of Block online, I picked up about a dozen titles from them, which averaged out to about 1.5 per week.

    Flash Forward to the present day. Again I have a sizeable number of discs that Netflix lists as “Availabilty Unknown”, so I checked with Block and found they had almost 20 of these titles in their system as Available, so I rejoined them on 8/12/09. About 10 of these were Available (Now), and the rest had Short, Long, and Very Long wait periods.

    On Friday 8/14, after two days, no discs had been shipped to me so I called customer service and they said the reason was because I had some titles at the top of my list that were Long Waits. I asked why they didn’t just ship out the next title on my list that was Available like Netflix does (and I believe Block used to do when I was a member previously) and they said I needed to keep 15 films at the top of my list that were Available. I replied that that wasn’t an answer to my question, and that kind of defeats the purpose of having a Wait List, doesn’t it?, and they again replied that I needed to keep 15 films at the top of my list Blah blah blah.

    OK, I put all the films listed as Available at the top of my list, and that day they shipped me the first title on my list. I receievd it Tuesday 8/18 (one day longer than it takes Netflix, btw), and returned it that same day to a local store and by the time i got home my “discs at home” list was clear.

    Well, today is Friday 8/21, three days later and with everything at the top of my list showing Available, and none of my next films have been shipped yet. I called customer service again and asked them wtf is going on? The reply was the first title on my list is currently not available (even though it’s listed as being Available). So I asked then why didn’t they ship the next title? And again they started with the “you need to have 15 Available blah blah” but this time I cut them off and said, look, a film is either Available or it isn’t, there’s no in-between. You just told me that my first film, listed as Available, is Unavailable and should be a Wait, and now you’re repeating this crap about needing to keep 15 films at the top as Available. The only thing I can conclude from this is you are listing discs as Available when, in fact, they clearly aren’t. I have 10 listed at the top of my list that you say are Available–that is enough that I should be mailed at least one of these titles. I realize that a mistake could have been made about 1 indivdual title and it’s listed Available when it’s not, BUT 10 ?!

    They tried to placate with my a Free! Instore! Coupon! and I told them I’m not interested in any of the titles they have in store, so they upped the offer to a two week credit on my account, which I accepted, but I also told them if they didn’t ship me an AVAILABLE disc from my list of 10 by the end of today, I would be cancelling my account by the end of my month membership.

    Like I said at the beginning of this rant, my reasons for joining Blockbuster Online are very narrow and film-geek specific for hard-to-find, obscure titles, and my experiences with them are solely based on this criteria. My final conclusion is that for this individual purpose, Netflix is the clear winner, and if you must patronize Blockbuster in order to get some films that are not offered by Netflix, be very vigilant about your membership with them and monitor it closely because I think Blockbuster is being quite less than truthful about many films being Available when in fact they are not.

53. elaine92135 on October 12th, 2009 4:48 pm

    Man, I completely agree. The first week I had blockbuster with my trial was great. I got 5 total movies with the 3 out at a time policy. The second week is when all the problems started. They sent me a DVD that was scratched to hell and after I reported it as “unplayable” they refused to send me anymore DVD’s so I had to cancel. Weds, Thurs, Friday, Saturday, Sunday, and Monday went by with three available slots in my queue and nothing was being shipped. Their excuse was all the rentals are “new and unavailable” so I added 100 old releases to my queue and still nothing. I figured Blockbuster out, they try to impress you the first week and then all your problems start in week 2. Take my advice go to netflix, you will receive movies every 2 days. One day to ship them back and one day for them to receive the DVD. Wtih a 2 out at a time plan with netflix, I can probably get 16-20 dvd’s a month which is a lot more than it looks like I was going to get with blockbuster and I had a 3 out at a time, 5 in store trade in plan. I only had 7 dvd’s shipped to me from blockbuster in two weeks, and I traded into the store once so 8 total, and nothing shipped at all in week 3, so say they sent me 2 or 3 more week 4…that’s only 11 dvd’s for a price that is about 5 bucks more than Netflix. You do the math.

54. Amelia on October 22nd, 2009 12:19 pm

    I had been a loyal customer of blockbuster online for several months. The whole time I had no complaints and I was on the 2 at a time with 5 in store exchanges per month. It was then that I decided to up my plan to the 3 at a time. This was fine for the first 3 weeks well it has been hell ever since. Sometimes I get 1 dvd mailed to me very rarely do I even get 2 dvds mailed to me. I have emailed customer service and complained several times. I used to get email responses with apologies from the customer service reps and explanations that the processing center was experiencing delays. Not anymore. Now I am being ignored. I even cancelled Blockbuster back in August of 2009 and went to Netflix, well Netflix would never send me my new releases after my first 3 weeks with them. It seemed to me that the new releases had a “short wait” even before the dvd was set to release the next day! Well I eventually went back to Blockbuster in October of 2009 and Blockbuster hasnt changed at all. I have recently just changed my plan back to my original 2 at a time plan. The only reason I even deal with Blockbuster is because I have the option to make the in store exchanges. Needless to say, Im not a fan of Netflix or Blockbuster.

55. Wade on November 10th, 2009 7:37 pm

    I currently have both BB (about 4 years) and NetFlix (about 2 years). In the past two years I have had to email or call BlockBuster on average once a month because of something they’ve done wrong. In that same time period I have called NetFlix exactly zero times. I have not seen any of the throttling that has been mentioned from NetFlix but to be fair I have an extremely ecclectic group of movies in my queue which I keep pretty topped off at 500. I get the new releases just as fast as I get the archival type movies and I get them pretty much in the order I have them in my queue. My turn around time for NetFlix has been a fairly consistant 3 days. If I get the movie on Monday, put it in the mail on Tusday morning I stand a very good chance of getting its replacement on Wednesday, Thursday at the latest. I have had no problems with NetFlix. None. I truly wish I could say the same about BlockBuster. Most of the problems I’ve had have to do with the lack of timeliness in getting dvds. My average turn around time has beem about 5 or 6 days. Like everybody else that complains they offer me free in store coupons that I am not intersted in. I simply don’t have those hours of the day avaiable to me to get to and look through dvds at a store. Their lastest fiasco is going to cause my quitting BB. Today is November 10th. They received the last of the dvd’s that I returned on October 26th. This is now 15 days of no service. Their response is they are upgrading the system. By the way that was their response 5 days ago and ten days ago. Then they offer, what are useless to me, e-coupons. The responses I have received are clearly canned because except for maybe one final phrase they’re all identical. I kind of wish that I’d had a problem with NetFlix, it’s said you can only truly judge a company by how they handle problems. How unfair for NetFlix to not give me any problems to judge them by!

56. Barb on November 11th, 2009 12:07 pm

    Thanks to all of you for the great comments! I’ve been trying to decide whether to use one of these services….just got a 1/2 price 2-month offer from BB….but a friend started using NF and seems very happy. Based on the fact that BB seems to be struggling (and our local store is going under), I think I’ll give NF a try. I think the online availability has pushed me to NF. Thanks again for the help!

57. Pat on December 14th, 2009 8:30 pm

    I talked to a BB service rep several months ago and he said that they rate customers, and I had a rating of 0 (zero), I wasn’t making any money for them. I return movies quickly, complain whenever they give me a reason and don’t buy anything from their stores. I quit them in January and rejoined Online BB in October (a 9 month break) and they treated me like a new customer, sending me movies in a timely manner. 2 months later their turn-around time is 5 or 6 days and getting worse. I know my rating went back to 0. They want customers to rarely return movies without a complaint. I’ll quit again after this month and join NF, BB isn’t a good deal anymore after closing the stores nearest me (5 and 10 minutes away). The closest store now is 30 minutes.

58. Mike B. on January 5th, 2010 6:01 pm

    BlockBuster (BB) has become CustomerChacer (CC). They don’t seem to understand the concept of customer service and customer satisfaction.
    For many years I have had one of the highest prices subscriptions costing, with tax, about $1 per day. Movies came so infrequently, I wrote them a message. Their response was almost insulting, claiming that they were meeting their obligation, when, at times, movies were coming at a rate of one per week.
    I changed my subscription to a one step lower level, thinking that someone would catch on to the message that I was not paying them as much and the reason given as to why, was because of the poor service they were giving me.
    The service got worse.
    I returned movies several days before the Christmas Holoday. None came until the Monday after. It would have been nice to have a flick or two to watch over that weekend. But not any from BB-CC were here. I have camcelled my subscription all together and will try NetFlix, as I told BB-CC I would, several times.

59. amie on January 12th, 2010 3:42 pm

    so i am currently a NF customer with the 1 out program + the instant streaming thru my PS3 and xbox. now the plus is that when there is nothing to watch on tv, i turn to the instant streaming for NF, only because usually i am waiting for the next dvd in my queue. What bothers me is that if i send a dvd back on a saturday they do not process it until the following monday, Why wouldnt netflix employees work on sundays when their customer demands is higher. To get a new release thru them is like asking for the kids to clean their rooms. it takes more than a month. they do not list movies that were released on tuesday, you have to know the name of it and look for it. thats rediculous, i used to work for holloywood video and loved the fact that anyone could come in for a new release and it be there on demand in my hand, no waiting. Im thinking about switching to blockbuster online/in store due tto the fact that if i want the movie right this second, its only a 2-3 minute drive. yet when i dont feel like getting up or wasting the gas i would rather be able to stream live thru my tv set or whatever system is compatible.
    hopefully in the future BB turns to streaming thru directv or something of that nature. it would deffinently turn on customers not only to subscribing but helping each comapny market it selves more.

60. Lindsey on January 26th, 2010 5:27 pm

    We have been BB total access members for a few years now and never had a problem in mid 09′ there movie turn around slowed down for a few months but nothing worth getting upset about we always get our movies the next day I find no problems in getting the new releases the next day as long as I have no movies out and the new ones are on the top of my que. When I have gotten discs that wouldn’t play BB sent my coupons to rent it in store within an hour or so and shipped an extra movie the next day to make up for it. I usually return my movies to my local blockbuster and have new ones within a day or so by mail it usually takes me 3 days to get a new movie but our outgoing mail serivce is slow. My only complaint with BB is not all there stores give you no late fee’s when I exchange my movies in store they are due back in 2 days or I get late fees since I rented them under my total acess they should be free no matter when they are returned.

61. Mark on February 19th, 2010 12:49 pm

    I too had done both and went back to Netflix BUT I still do the instore Total Acces at Blockbuster which allows unlimited movies and/or games per month for $34.99 for 2 out at a time. With game renatls being so high and the availability on both online sites of the new releases this makes sense for me. Most wouldn’t want to spend the mponey for 2 seperate services but I can get games and new releases at the Blockbuster store and online with Netflix I get a huge selection and Many More BluRay movies than at the BB store. If I had to go with one option I would try the Blockbuster again online for a time before I could decide.

62. Marc on March 8th, 2010 5:01 pm

    I have had the BB plan with the 3 out/5 in-store exchanges for a 4 months. I used to time it so that I would mail in 2 movies on Thursday and get 2 new ones for Saturday for movie night with the SO. For the last 3 weekends, I’ve return mailed 2 movies at the same time and only received one movie on Saturday and I get the other on Monday. I’ve noticed that they seem to even hold up during the week if I mail 2 in on Tuesday….It seems like they are willfully holding back one movie when you send in 2 for an exchange.

    I just signed up for NF and I’ll see if they are any better. I am mainly interested in the Showtime series, so I’ll see if they do any better with queue fulfillment as a bonus. I am also interested to see how the unlimited on-demand works with my tivo.

    I am not upset with BB at all…and both BB and NF cheaper than subscribing to the premium channels on cable. I may just keep them both.

63. Ashley on March 25th, 2010 11:44 am

    I have had Netflix for over 2 years now and I love it. I see the reviews where people say that Netflix slows down sending them their movies or holds it up when you have a quick turn-around; I have NEVER experienced this. Currently I am avidly watching the show Criminal Minds and everytime I get a disc from a season in I watch it that night and mail it the next day and I have another one right away. Never have they taken longer than 2 days to send me a movie; I mail it on Monday, they receive on Tuesday and mail on Tuesday and I have it on Wednesday. Their Watch Instantly is fabulous and great for anyone that has the ability to hook a computer up to a tv or even just watch it on their computer. If I have any problems with viewing something on Watch Instantly (as I did with a tv episode before) they fixed it for me immedietly and then gave me a percentage off on my month’s fee. They also send me emails constantly to see when I receive my movies and the quality of the Watch Instantly viewings I am assuming to make sure things are being done in a timely manner.

    Clearly I have never had a problem with Netflix and I love their service… and yes I did have Blockbuster years ago and I liked it then because when it first came about there was no limit on how many movies you could return back in the store and every single month they sent me 2 free rental coupons, then it changed and I couldn’t do any of it anymore without paying more money. Plus, I just disliked the queue management and timeliness of receiving their movies, even with a blockbuster not far from me, exchanging them in the store isn’t that necessary especially when half of the movies I want the store never has anymore.

64. ENRIQUE on March 25th, 2010 12:37 pm

    and there is one EXTREMELY important feature of netflix not mentioned here, which in my opinion is the deal breaker. its there large selection of INSTANTLY VIEWABLE movies online thats the kicker. hands down, unbeatable. If you have any of the main 3 gaming consoles you will find this service to be a stable to entertainment in your living room. both ps3 and 360 allow for HD movies to be enjoyed instantly on your big ass TV. (or little one) granted the selction is mostly older movies,( id say about %90) but that just means you are garuanteed to have plenty of movies that you have never watched before.

65. Michael St Paul on March 25th, 2010 1:58 pm

    BLOCKBUSTER RULES, great in store rentals, helpful staff, kiosk’s 3 or 4 very close to my home and office. NETFLIX sucks try getting a BLUERAY or getting a movie on Saturday or Sunday. The USPS union just ok’d termination for Saturday. Sorry your darling Netflixs is not as great as you think!

66. Tracy on March 25th, 2010 2:39 pm

    I have had Netflix for over 2 years, and I haven’t had a lick of problems I get my movies very fast, when I ship them back out they receive them the next day and notify me that my next 2 movies will go out the next day, which I always receive within 2 days from when I shipped the others back. I have a huge monitor on my computer and also have Xbox 360, we have watched tons of movies all with no problems either.

67. Lou on March 25th, 2010 4:19 pm

    I’ve had both Netflix and Blockbuster and they both deliver pretty fast and are both easy to use. But there was ALWAYS a wait for the new movies with Netflix. I could never get the new movies I want when they came out. I gave up and tried Blockbuster and really haven’t had a problem at all with that. It’s not 100% but I cannot remember the last time I didn’t get a new release in my que with Blockbuster.

    I have an Xbox so I did check out the “Instant” movies you can get directly. Please, don’t bother. Those movies are so old, HBO and Cinemax don’t even carry them, they aren’t any recent within a couple of years releases so really wasn’t even worth the time.

    Blockbuster > Netflix with no waiting for new releases. All else is pretty equal.

68. Chris Baker on March 25th, 2010 7:32 pm

    You left out one very important feature that netflix has, the ability to have up to 4 ques or lists of movies you want to see. If you have more than one person in your house you can make up ques for each person and when they mail a movie back they get one of there movies sent to them. This feature is one of the biggest reasons why I use netflix and not blockbuster.
    I negative of netflix is the 28 delay on Warner Brothers movies a positive for blockbuster because they don’t have the delay.

69. Mark on March 31st, 2010 11:45 pm

    Netflix has the first-mover advantage, if we’re talking economics here. I do love the convenience of Redbox, but have you ever been in line for one of those things on a Friday night? Operating that machine is like rocket science for some people… and the selection is definitely lacking although I reserve movies online before going to Redbox. I’d like to find out once and for all if this DVD throttling debate has any validity. I’ve heard about it on Netflix years and years ago.

70. byron on April 1st, 2010 1:59 pm

    i’ve been with netflix about 7 months. mail delivers about 10am at my house and as long as I get my movies to the postoffice by 4pm that same day i receive movies *every other day* (with exception of sunday and holidays).

    i signed up with BB-TA yesterday (free 2wks). email says BB sent them today (thursday) and i’ll receive them monday - 4 days! (unexceptable - yep, netflix spoiled me) .. we’ll see, if i don’t get them tomorrow (or at least saturday) i’ll just get all i can during this 2wks and then cancel. hoping BB will work out since there’s a bb store just a 2 blocks away.. regardless, i’ll be keeping Netflix.

71. byron on April 1st, 2010 2:09 pm

    one other thing, one of the movies that bb is sending isn’t released by netflix yet - Sherlock Holmes (2009)), and another is “long wait” -Zombieland (2009).

72. kungfudalekman on June 18th, 2010 12:53 pm

    NETFLIX’S is the best! Their instant streaming movies through the xbox 360, are awesome, and their customer service is great. Whenever I had a defective disc, I would let netflix know, and they would send a replacement out immediately, and also would send out the next one in my cue, because of the trouble, so I would get 4 dvds, instead of 3. No problems here. Usually get dvds in one to two days, been a member for over a year now. i really like them as a dvd provider, I don’t like blockbuster, I had them before, and blockbuster continues to charge your card after you quit them. Netflix is a much better way to go, plus the movie inventory they have is amazing, as well as the tv series. netflixs gets my vote, hands down.

73. Crazy2lolo on June 18th, 2010 4:35 pm

    I been with Blockbuster for many years. Than I change to Netfix.. I had been with netfix for 3 years and now I’m back with Blockbuster.
    Blockbuster cost more, Better Customer Service, Get my Movies faster, I can drop the movies at a Blockbuster Store and within and hour my Q show I had return it. By the next day Blockbuster sending out 3 more movies. In a week I get 9 movies from BB… With 3 first run movies.. Only once I received a Damage DVD from BB I report the Damage and BB sent a new movie the next day. Now that is what I call SERVICE……

    Netfix>>> 3 at a time.. Cost less.. Customer Service ” SUCKS” !!!!
    We are paying for Customer Service!!!! Within a week I only received 6 movies from Netfix.. For the 3 years at Netfix I received over 32 DAMAGE DVD and it takes Netfix 2 days to send a new DVD back and Netfix still count it as 1 movie that is out..
    So I lost 32 Movies Rentals…. YES NETFIS IS CHIPER BUT THAT IS WHAT YOU GET!!!!!!

74. Fred on June 18th, 2010 5:33 pm

    Netflix offers video streaming dowloaded imediately and you can do it all include rent one movie for delivery for less than 10 bux a month. You simply cant beat that. My only complaint is they need to get on the ball and add many more current selections to the list. This is the future of video rental. Renting DVD’s either blockbuster stores and even ordering DVD’s by mail is dead or will be dead in the foreseeable future. I will be stunned 5 years from now if there are any rental facilities such as blockbuster still around. Welcome to the future…embrace it. Buy yourself the wireless equipment needed to operate the systems and get with the future.

75. Sue on June 18th, 2010 8:13 pm

    Been with Netflix since the beginning. Tried Blockbuster for a month. Most of the movies I wanted to see they said were a long wait. While it sucks that Netflix has the current agreement with the movie studios(can’t send out new release til 1 month after it has been in stores), I can deal with it. Nearest BB is 10 miles away. Didn’t realize you can rent more than 3 movies at a time with Netflix. Never had a problem with turn around or that I view too many discs. Netflix also has the ability to stream through your Wii now. Got my disc for FREE. Hands down NETFLIX is the way to go!!!

76. Matthew Clark on June 22nd, 2010 2:12 am

    online movies are cool but i wish the quality were better.~”.

77. Jennifer Powell on July 27th, 2010 4:10 am

    i always watch online movies from Vimeo or Youtube, it is low resolution but most of the time sufficient.’~,

78. Evan Nelson on August 30th, 2010 1:08 am

    Criminal Minds is a great tv-series, i it just like CSI in my opinion but only better:;~

79. Tristan Coleman on September 13th, 2010 1:51 am

    i love to watch online movies even if the quality is not superb compared to dvds“*

80. Francis Tran on September 15th, 2010 8:10 pm

    Dear readers,

    I have usd them both.
    One thing I like to warn all of prospective subscribers of Netflix is: Once you give Netflix a free hand how to collect monthly charge from your credit card, you will lose your shirt!!
    When I decided to quit Neflix, this SOB kept collecting monthly fees even though I had repeatedly told them that I quitted!! Finally, I had to instruct my VISA company (USAA bank) to stop making payments to Netflix. My VISA immediately gave me a new card AND refunds collected from Netflix for the money it illegally collected from me. That was 2 years ago.

    Anther little thing: they advertised that they had over 60,000 movies.. but I think, they might have 30,000 the utmost.

    When I demanded to see the well known “QUO VADIS” they did not have it. I quitted.

    Matthew Tran

81. Money Market Account  on October 13th, 2010 4:44 am

    online movies are guite good but it takes a lot of bandwidth just to watch them`*;

82. Infrared Camera : on October 22nd, 2010 1:07 pm

    i love the storyline of Criminal Minds, i watch this program on Fox tv.*’

83. Varicose Veins : on October 24th, 2010 3:33 pm

    online movies are cool, they might not have very high quality but at least you can watch lots of em .:”

84. Spray Insulations : on October 27th, 2010 5:22 pm

    i would love to watch dvd movies all day and all night long~’,

85. phamvan huynh on November 10th, 2010 8:55 pm

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86. Detoxifying Diets · on November 14th, 2010 11:34 am

    everyone likes to watch dvd movies, i watch at least 4 dvd movies a day ;.:

87. i now hate blockbuster on November 17th, 2010 12:04 am

    I have been a long time member of both BLOCKBUSTER and NETFLIX. and both were decent until now..I did my online movie rentals from netflix and i used to physically go to my local blockbuster and rent movies… I always got the 2 at a time rental monthly plan from blockbuster. Until today… I went to blockbuster and they told me my movie pass plan had ended yesterday wich was the fifteenth……while awhile ago they told me my plan ended on the 8th….. so there was a whole week where they led me to believe that my plan was up and I could not rent from them…when i could of…….further more I went to renew my monthly pass with my visa debit card and it would not go through…..they then told me that they no longer take debit cards……so i will no longer rent from them…… it really made me mad …and i look forward to the day they go out of bussiness……becouse what they are doing is discrimanating against people who do not have credit cards…..I will never own a credit card and I dont believe in buying things on credit…..and I suggest to anyone reading this… DONT RENT FROM BLOCKBUSTER…..stick to netflix they have better plans and a bigger selection…. and netflix accepts debit cards…..

88. fellowhawk on November 21st, 2010 10:42 pm

    Well I have been a Netflix member since the end of 2008 and from that time on I have never had a problem with their service or turnaround time. I get 2 movies at a time and as soon as I send them back, they recieve my returns the next morning and ship out my next selections the very same day, so the next morning they are in my mailbox. I get 6 movies a week, which is very good. To me Netflix is the way to go, I think the reason alot of people have a bad time with the turn around times is because they aren’t dropping off the movies at the post offices drop box, if you send them from home, you are probably going to have crappy turn around time.
    I have never liked Box Office from day one, NetFlix is the best.

89. Natural Vitamins %0A on December 2nd, 2010 3:28 pm

    i always frequent movie rentals because i am a movie addict and i watch so many movies at one time “;.

90. Ryan Martinez on December 12th, 2010 1:22 pm

    some criminal minds are amazing isn’t it, criminals can really pull off some nasty stuff :”;

91. Pore Cleanser %0B on December 20th, 2010 2:52 pm

    watching online movies has been my past time this month, i really enjoy it ;*”

92. Israel Car Rental on March 16th, 2011 12:22 pm

    I have Netflix. I use the 1 DVD out service. I like the streaming for my pc & video game systems. I also use HULU Plus for streaming. Now I want to look into Blockbusters service. We used to have satellite but found it too costly & with the online service I like the fact that they have a lot of old movies.

93. Tony on March 29th, 2011 7:48 pm

    I don’t like seeing businesses go under but I have a VERY hard time feeling sorry for Blockbuster. After decades (literally) of bad service, of strong arming the movie industry, of trying to fight the changing tides of first DVD purchasing and then online movie rental, it was only a matter of time that they went under. Ubiquitous storefronts can only get you so far when you business practices alienate your customer base.

    Tony

94. garden-equipment on April 7th, 2011 1:29 am

    they are obviously targeting the price shoppers, but those plans make no sense to me.

95. Maria E. Brown on April 21st, 2011 2:30 am

    Too bad there is no Netflix in my place. Me and my wife do online movie rental. it’s much easier.

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97. Priscilla Davis on June 27th, 2011 10:52 pm

    When i first started with NETFIX I love their movies I ony recieve one thu mail and only been a member for 3 years . now they only show you movies with 1 or 2 stars they are the worst movies neather do I want to see real old ass movies made in the 70 or the 80 . When i order a movie with more than 1 part send me all the parts I can’t remember the excuse they gave me why i can’t see certain movies on my tv and I pay 11 dollors a month when some people pay 8 or 9 dollers. Movies don’t turn over quick anough. their shipping is excellent tho but the other parts sucks

98. Essie on July 2nd, 2011 7:58 am

    I’ve had Netflix since December 2010, I instantly fell in love with the service simply due to its online streaming. I go with the 1 dvd out at a time plan because there are not many dvds I care to watch. I like old movies, and there aren’t many good new movies out as of late anyways.

    I think part of the problem on here is that most of the people on here aren’t utilizing online streaming to its fullest potential. I was searching through Netflix’s new releases, and many movies on there also can be streamed.

    If you don’t want to use your computer, buy a roku player. This way you can lessen your queue.

    So far, I’ve only had 2 delays with them and that was the fault of USPS.

    Netflix isn’t just about dvds through the mail, if that is what you are going for, then switch to Blockbuster.

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100. shar trop on July 8th, 2011 2:32 am

     I have both blockbuster & netflix …turn around time both the same for movies. However, I can get bluray movies at blockbuster at no extra charge…netflix charges extra .

101. Chica on August 9th, 2011 7:17 am

     I have been a long-time user of Netflix and have always been very pleased with the serviced - until lately. Our plan has always been 3 out at a time (fantastic turnaround, consistently) and then we added streaming as that became available. My husband and I LOVE the independent films, and Netflix has a fabulous stock of these. My chief question - and complaint - is: has anyone been experiencing significant interrupted service when trying to stream, ESPECIALLY on the weekends? It seems to me they may have way too many users for the server(s) or interfaces they are currently running. It’s almost not worth it anymore to even try streaming these days. This is a great disappointment. Was thinking about switching to Blockbuster to give it a go. Does anyone have recent comments about Blockbuster’s and/or Netflix’ streaming capabilities, as far as quality of service?

102. Bo on August 14th, 2011 7:19 pm

     As of August 2011 the price for Netflix is going up! I’m hard of hearing person and renting DVD was a must to be able to read subtitles, which are not available with streaming. I got 1 at a time DVD and unlimited streaming from Netflix for the past 3 years for ~$9.00 per month. This month (Aug.) I see a note that from next billing the price for above mentioned service is going up to ~$16.00 or for streaming only ~$8.00 (useless in my case). So I need to check the Blockbuster for price and CC when streaming. Those who rent from Netflix 3 DVD’s at time will pay way more per month.

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105. Kman in Phoenix on September 16th, 2011 1:14 pm

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     Also, I read in the news this morning that Starz is most likely not renewing their agreement with Netflix, which will significantly affect their delivery of new releases. The recent rate increase has cost them 600,000 subscribers already and they expect more to follow. That kind of thing makes me nervous about being a potential subscriber.

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107. Paul in Miami Fl. on October 23rd, 2011 9:09 pm

     I’ve had Netflix for a few years now. I usually streamline for older movies and que new releases thru mail. Then came August and all hell broke loose with the increased pricing. how’s Blockbuster? Netflix does have a lot of movies.

108. a380529 on November 2nd, 2011 11:57 am

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109. Glen Gill on November 23rd, 2011 9:41 am

     I am one of those people who are apparently being throttled. With TV and cable being as bad as it is, I go through movies pretty fast. At six-at-a-time, I could go through 12 a week; that could mean as many as 48 a month. A lot, yes. But, that is the offer and I take advantage of it. Besides, the vast majority of them are complete seasons of TV series (each having 3 to 5 discs); mainly from Canada and the UK (shows we do not see here). Now, it seems they don’t like it. My queue went from over 80 titles to have almost half of them being transferred to the “saved” section making them unavailable. The streaming quality on Netflix is just so-so. Besides, I do not want to watch movies on my computer. That is why I bought a 46″ TV and I have no intension of running wires all over the house.

     My past problem with Blockbuster was that they would not send the items in my queue in order. So, if you ordered a complete TV series, you may get disc 4 before they would consider sending Disc 1. Also, if the movie was not at the distribution site for your area, it would never be sent regardless where it was in your queue. I even reduced my queue to just 1 movie to force the issue, but they would never send it. Also, 3-at-a-time is no good if what you are ordering has four or more volumes or discs.

     Finally, Blockbusters Access idea is no good, since every single Blockbuster store in my area of town was shut down.

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111. linda mc Cartney on January 14th, 2012 6:20 pm

     All the blockbuster stores are closing all apart of dish getting you to use them….dispbistion stores are closong to so some aera will have to wait longer…If I have to wait to see a movie might as well use netflix streaming for 7.99 a month Some more news Warner brother studios are suposse to hold there movies for rental for 56 days trying to get you to buy them. I’ve used dish network, I’m in florida…eye have gone out..they say lack of service and outage because of sun spots and rain..always on phone. have had direct for 5 years now no problems goes out for short period in heavy rain. No service calls no equiment problems….So goodbye blockbusters and its just e and Netflix now..(Ihad both blockbuster and netflix. don’t think two different websites when it happens at netflix will be a problem)

112. linda mc Cartney on January 14th, 2012 6:23 pm

     Blockbuster streaming will only beavaible with dish network..dish took over blockbusters…..

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116. Marianna on May 25th, 2013 10:22 pm

     I was a dish Network customer,so I decided to subscribe to blockbuster. There was a blockbuster store in my neighborhood, I had also seen several others near us, so I was happy to subscribe. I saw some movies and then I lost the return slip(envelope). I called two or three times , I filled something on line notifying them I needed another envelop, there was no answer, so I decided to the neighborhood store,only to find out that it had just closed. I called again and they told me a cover is on the way so I waited and called again, until I decided to go to the close town only to find out that the other store was closed too. Ok, I checked on their website and they did not say the store was closed. I checked another place, I went there and it was closing also. I gave them the disk, they asked me if I have the envelope I said no, they accepted it anyway. So, a month had passed without being able to renew my disk. Ok. The next time I made sure ,I saved the
     envelope in a secure place. When I was ready to return it I noticed I could not use it , somehow a part was missing; that was the end of my relationship with blockbuster.
     I went back to Netflix, which I had used for years, without any problems.

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